Grievance procedures are formal processes for employees to raise concerns, complaints, or disputes about workplace matters.
Legislation: Enterprise Agreements; Workplace Policies | Category: Workplace Relations
What is Grievance Procedures?
Grievance procedures are formal processes for employees to raise concerns, complaints, or disputes about workplace matters. Having clear grievance procedures helps resolve issues early, demonstrates good faith in managing workplace relations, and can be relevant in defending claims.
Enterprise agreements must include a dispute resolution procedure that provides for the Fair Work Commission to deal with disputes. Many employers also have internal grievance policies that deal with interpersonal disputes, policy complaints, and other workplace concerns before they escalate.
Key Compliance Points for Employers
- Procedures should be accessible, clearly communicated, and consistently applied
- Employees should not be disadvantaged for raising genuine grievances
- Timely acknowledgment and resolution helps prevent escalation
- Records of grievances and responses should be maintained
- Serious matters such as bullying, harassment, or discrimination may require formal investigation
Frequently Asked Questions
What is Grievance Procedures?
Grievance procedures are formal processes for employees to raise concerns, complaints, or disputes about workplace matters.
Why is Grievance Procedures important for employers?
Understanding grievance procedures helps employers comply with Australian employment law, avoid penalties, and maintain fair workplace practices.
